A: Simply close your browser.
A: Open support files on the right side of the screen (sheet of paper icon); any additional files can be placed in this window.
A: Questions can be asked in the messaging window; you will receive a response as soon as possible. You will get an email when a response is posted.
A: You would select the "reject" button, which will open a dialog box to input changes/updates.
A: Refresh the page at the top of the screen; it should then display files.
A: Please send a message in the messaging window stating that the file needs to be removed.
A: Yes, next to the file is an icon with 3 dots; click on it and the option to delete will show.
A: The messaging icon is at the top on the right.
A: Yes, the link to upload art files expires after 7 days. You will receive a new link by contacting your Lowen representative.
A: "REJECT" is synonymous with "CHANGE." It means you’re rejecting the file as it exists because you want to make a change to it.
A: We provide a link for files less than 2GB, and another link for larger files without a size limit.
A: Files that are uploaded are not available to delete or swap out, unless they are in the "support files" window.
A: You will receive your proof in 1-2 business days.
A: Your proof will be emailed to you via Lowen Sign-Off.
A: You will need to select "go to job" on the email, followed by the green approval button; a popup screen will appear and you will select approve again.
A: You will need to select "go to job" on the email, followed by the red reject button. Note your changes in the field provided and select reject at the bottom. You will receive a new proof in 1-2 business days.